Privacy Policy – Voltiva

Last updated: 20 March 2026 

Voltiva (“Voltiva”, “we”, “our”, “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share, and protect information when you visit our website, interact with our brand, or purchase our pain relief products.

By using our website or providing your information to us, you agree to the practices described in this Privacy Policy, subject to applicable Indian laws and data protection requirements.

1. Information We Collect

We may collect the following categories of information when you interact with Voltiva:

• Contact details
  Name, mobile number, email address, postal address.
• Order & transaction details
  Products purchased, order history, billing address, shipping address, payment status (actual card / UPI details are processed by payment gateways and not stored by us, except limited details like last 4 digits or transaction ID where needed).
• Account information (if applicable)
  Username, encrypted password, preferences, saved addresses.
• Technical & usage data
  IP address, browser type, device information, pages visited, time spent, referral sources, and general interaction data collected through cookies, pixels, or similar technologies.
• Communication data
  Messages you send via contact forms, email, social media, reviews, feedback, survey responses, or customer support interactions.

We do not knowingly collect personal information from children below the age permitted by applicable law without appropriate consent.

2. How We Collect Information

We collect information in the following ways:

• When you place an order for Voltiva products on our website or through our authorized partners.
• When you create an account, subscribe to newsletters, or sign up for offers.
• When you contact us through forms, email, phone, WhatsApp, or social media.
• Automatically through cookies and similar technologies when you browse our website (for analytics, performance, and basic personalization).

3. How We Use Your Information

We use your personal information for legitimate business purposes, including:

• Processing and fulfilling your orders for Voltiva products.
• Managing payments, invoices, refunds, and order-related communication.
• Responding to your queries, feedback, and customer support requests.
• Sending important service-related updates such as order status, policy changes, or safety/recall notices.
• Improving our website, products, customer experience, and marketing efforts (including basic analytics and performance tracking).
• Showing relevant offers, recommendations, or promotions, where permitted.
• Complying with legal, regulatory, tax, or accounting obligations.

We only process personal data for purposes that are clearly linked to our relationship with you and in line with applicable law.

4. Cookies & Tracking Technologies

Our website may use cookies, pixels, and similar technologies to:

• Enable core site functionality (such as cart, login, and preferences).
• Understand how visitors use our website to help us improve layout and content.
• Measure performance of campaigns or promotions.

You can manage or block cookies through your browser settings, although certain parts of the website may not function properly if some cookies are disabled.

5. Sharing of Your Information

We do not sell your personal information. We may share information only with:

• Service providers / partners
  Trusted third parties who help us operate our business, such as payment gateways, logistics and courier partners, IT/hosting providers, analytics tools, and marketing service providers. They are expected to use the information only to perform services on our behalf, under appropriate safeguards.
• Legal and compliance purposes
  When required by law, regulation, court order, or to respond to lawful requests by authorities, or to protect our legal rights, safety, or that of our customers and the public.

If we undergo a merger, acquisition, or business restructuring, customer information may form part of the transferred assets, subject to continued protection under a privacy framework consistent with this Policy.

6. Data Retention

We retain your personal information for as long as needed to:

• Fulfil the purposes described in this Privacy Policy (e.g., completing your purchases, providing support).
• Comply with legal, tax, accounting, or regulatory requirements.
• Resolve disputes and enforce our agreements.

Data may be retained for a reasonable period after your last interaction with Voltiva, after which it will be securely deleted or anonymized, unless a longer retention period is required by law.

7. Data Security

We use reasonable technical and organizational measures to help protect your personal information from unauthorized access, misuse, loss, or disclosure. These may include access controls, encryption or hashing of sensitive fields where appropriate, and secure transmission protocols.

However, no system can be completely secure, and we cannot guarantee absolute security of data transmitted or stored electronically. You are also responsible for keeping your account credentials confidential (if you have an account with us).

8. Your Choices & Rights

Depending on applicable law, you may have certain rights in relation to your personal data, such as:

• The right to access or review certain information we hold about you.
• The right to correct or update inaccurate or incomplete information.
• The right to withdraw consent for certain processing (for example, marketing emails), without affecting processing already done based on consent.
• The right to request deletion or restriction of your data, subject to legal or contractual limitations.

To exercise these rights or to raise any data-related concerns, you can contact us using the details in the “Contact Us” section below. We may need to verify your identity before acting on your request.

9. Third-Party Websites & Services

Our website or communications may contain links to third-party websites, apps, or services (for example, payment gateways, social media pages, or external resources). These third parties have their own privacy practices, and we are not responsible for their content or policies.

We encourage you to review the privacy policies of such third-party services before sharing any personal information with them.

10. Children’s Privacy

Voltiva products and website are intended for adults and not directed at children. We do not knowingly collect personal data from children below the age threshold defined by applicable law without appropriate parental/guardian consent.

If you believe a child has provided us with personal information without consent, please contact us so that we can take appropriate steps.

11. International Transfers (If Applicable)

If any data transfer outside India is required for our service providers or infrastructure, we will take reasonable steps to ensure that such transfers comply with applicable data protection requirements and that your information is protected under an appropriate framework.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or technology. Any material changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

Continued use of our website or services after changes are posted will be deemed acceptance of the updated Policy, to the extent permitted by law.

13. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, you can contact us at:

Voltiva – Privacy Queries
Email: voltiva@masacureheathcare.com
MASACure Healthcare Pvt. Ltd. 537, Hajipur, Gangaghat, Unnao – 209861, Uttar Pradesh, India.

We will aim to respond within a reasonable time and in accordance with applicable legal requirements.